Returns & Refunds Policy
Returns & Refunds Policy
Last updated: July. 30, 2026
At Boston Industrial Solutions, Inc. (“we,” “us,” “our”), customer satisfaction and product quality are our top priorities. This Returns & Refunds Policy explains how we handle product returns, exchanges, and refunds.
1. Eligibility for Returns
To be eligible for a return:
- You must contact us within 14 days of receiving your order
- Products must be unused, unopened, and in original packaging
- Proof of purchase (order number or invoice) is required
Please note, custom-made machines, and any other custom or specialty products, are non-returnable.
2. Return Authorization
Before sending any item back:
- You must request a Return Authorization with a member of our team Return Authorization with a member of our team
To start a return request, please contact us:
3. Non-Returnable Items
The following items cannot be returned or refunded:
- Opened ink containers, chemicals, or consumables
- Products damaged after delivery
- Items purchased from unauthorized distributors
- Clearance or final sale items
4. Defective or Damaged Products
If you believe a product is defective or damaged upon arrival:
- Notify us within 7 days of delivery
- Provide photos, lot/batch numbers, and a description of the issue
Eligible products may be inspected and tested by our Quality Control team. If confirmed defective, we may:
- Replace the product at no cost, or
- Issue a refund or store credit
5. Return Shipping
- Return shipping costs are the responsibility of the customer unless the product is defective or incorrectly shipped
- We recommend using a traceable shipping method; lost shipments cannot be refunded
6. Refund Processing
Once we receive and inspect the returned items:
- Approved refunds will be issued to the original payment method
- Refund processing may take 7–10 business days
Shipping costs are non-refundable, except in cases of defective or incorrectly shipped products.
7. Exchanges
Eligible items may be exchanged for products of equal or greater value. Any price difference must be paid by the customer prior to shipment.
